Hello, I'm Reham.
A user-centric content specialist based in Alexandria, VA.
Empathetic. Creative. Resourceful.
With my deep understanding of information architecture, content strategy, and UX design principles, I create user-centric content and engaging experiences that resonate with audiences and deliver results.
My Work
Pearson Taxonomy
Content Strategy, Information Architecture
I architected a taxonomy that provided structure for training content, knowledge base resources, and workflows.
Pearson Content Development SOP
Standard Operating Procedure Enhancement
I defined a new standard operating procedure (SOP) that ensured content deliverables in half the time and effort.
ID.me Chatbot Roy
Conversational Design, Chatbot
I collaborated with the Chatbot Administrator to improve the chatbot content and experience for ID.me customers.
ID.me Help Center Redesign
Taxonomy, Content Strategy, Zendesk Knowledge
I played a key role in the development of the content taxonomy and content strategy to redesign the ID.me Help Center.
Korean American Perspectives
Podcast, End-to-end Production, Distribution
I led video, text, and graphic design for the Korean American Perspectives Podcast, and managed the transformation of the podcast into a videocast.
2020 CKA Gala
Multimedia Production, Copywriting
I filmed, edited, and produced videos to fulfill the Council of Korean Americans' promotional marketing, social media, and overall content needs.
2020 CKA Gala Embrace Unity Award: Steve & Mary Park
End-to-end Production, Animation
Steve & Mary Park talk about their upbringing as Korean Americans, where the inspiration to start a non-profit came from, and how Little Lights has completely changed their lives.
Three Stages of Crisis.mp4Richard Levick's Take on the Three Stages of Crisis
End-to-end Production, Thought Leadership
This video is an interview with Richard Levick of Levick based in Washington, D.C. Here, he talks with CEO of Wexler LLC, Zeev Wexler, about the three stages of crisis.
Rooftop Chimney Inspection.mp4The Dangers of Carbon Monoxide
End-to-end Production, Animation
This is an informative video from Rooftop Chimney Sweeps on the dangers of carbon monoxide and the best practices homeowners can do to avoid carbon monoxide-related incidents.
Novel Tea Café
End-to-end Production, Interview
I pitched the student entrepreneur spotlight and kicked off the series with Cody But, the founder of Novel Tea Café. I wrote the interview questions, filmed, and edited this video.
Editorial Contributions
Data visualization is the act of taking information (data) and placing it into a visual context, such as a map or graph.
Clearscope is a powerful copywriting tool that specializes in marketing content, increasing conversion rate, and engagement activity.
SEO analysts are among the most in-demand roles in many industries, including marketing, business, e-commerce, and more.
What do AT&T, Gillette, FedEx, Bank of America, Caesars, Allegiant, and Ford all have in common besides being major corporations?